Terms & Conditions


COVID-19 UPDATE: For the well-being of our customers and staff, we are temporarily not accepting returns. 


If you are not satisfied with a product you purchased from Pets Kingdom, you may return the item in its original condition and packaging along with the original receipt within 4 days of purchase.

Some exceptions apply. The following cannot be returned & are final sale:

• Damaged products or toys, including chew or scratch damage

• Sanitary products such as pet diapers or litter pans


Pets Kingdom does not guarantee as to the lifespan, gender, breeding capabilities or temperament of this individual Bird. If you have any questions or concerns regarding the health and care of your new bird, please do not hesitate to contact the store. With the exception of health related issues, there are no refunds or exchanges. We do not test our birds for major diseases individually. 

Reptile & Small Pets 

Pets Kingdom has a 24 hour guarantee on reptiles,  and small animals.  If you are unhappy with your purchase within this time frame, return the animal back to us as soon as possible with your receipt. Pets Kingdom cannot guarantee the sex of the animals.

Online Orders

You can drop off the return at any of our locations, with your receipt, for a full refund. Or you can mail back the product at your expense to Pets Kingdom 1100,Simcoe Street North Oshawa, ON  L1G 4W6, for a full refund on the product.  If the return is due to Pets Kingdom error, please contact us and we will resolve the product return at our expense. If a product return is due to customer error, outbound shipping charges will not be eligible for refund. If the order qualifies for free shipping, the cost of shipping will be deducted from the returned product amount.

24,Hour Fish Guarantee

Provided your aquarium water passes our tests, fish failing to survive 1 days will be replaced.  Return the fish along with the receipt and a water sample from your aquarium (keep the fish separate from the water sample). Please note, we only guarantee the health of the fish, not other environmental factors. 

We do not guarantee feeder fish, pond fish, salt water fish, discus, arowana, special orders or fish in an aquarium operating for less than 2 weeks.

Water test requirements:

pH reading between 6.8 and 7.2 for tropical fish (unless the fish requires special water conditions).

pH reading between 7.0 and 7.6 for goldfish.

No nitrite and ammonia present.

Hardness reading between 70 and 100ppm for tropical fish, between 150 and 200ppm for African fish, and between 120 and 140ppm for goldfish.

Competitor Guarantee

If you find an item at a local competitor’s store (excludes online), identical to one we have in stock, available at a current lower price which we can verify, we will match the price. We do not match clearance, liquidation or similar event prices. We do not match “free with purchase”, or “buy one get one free” style offers or rebates. Price matching is not valid on pets or services.